Terms of Service
- Acceptance of Terms
- Definitions
- Eligibility
- Account Registration and Security
- Kadara Services
- AI and Clinical Disclaimer
- Data Protection and Privacy
- Acceptable Use Policy
- Fees and Payment
- Intellectual Property
- Service Availability and Support
- Termination
- Disclaimer of Warranties
- Limitation of Liability
- Indemnification
- Governing Law and Dispute Resolution
- Changes to Terms
- Contact Information
1. Acceptance of Terms
By accessing or using Kadara ("the Platform"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Platform on behalf of a healthcare facility or organization, you represent that you have authority to bind that entity.
2. Definitions
| Term | Definition |
|---|---|
| Kadara | The AI-native clinical operating system owned and operated by Kadara Health Technologies Limited |
| Healthcare Provider | Licensed medical professionals and their employing clinics or hospitals |
| Patient | An individual receiving healthcare services through a provider using Kadara |
| Content | Clinical notes, SOAP notes, patient summaries, prescriptions, and other data generated through Kadara |
| NHIS/NHIA | National Health Insurance Scheme / National Health Insurance Authority |
3. Eligibility
3.1 Healthcare Providers
To use Kadara as a healthcare provider, you must:
- Hold a valid medical license from the Medical and Dental Council of Nigeria (MDCN) or appropriate regulatory body
- Be employed by or authorized by a registered healthcare facility
- Comply with the Code of Medical Ethics in Nigeria 2008
3.2 Patients
To receive provider-branded communication powered by Kadara, you must:
- Be a patient receiving care from a healthcare provider using Kadara
- Provide explicit consent to your provider to receive communications through their chosen channels
- Be at least 18 years old or have parental/guardian consent
4. Account Registration and Security
| Obligation | Description |
|---|---|
| Accurate information | Provide complete and accurate registration information |
| Credential security | You are responsible for maintaining password and authentication security |
| Unauthorized access | Notify us immediately of any unauthorized access |
| No sharing | Do not share your account credentials with unauthorized persons |
| Device responsibility | You are responsible for securing your personal device |
5. Kadara Services
5.1 Voice Scribe and SOAP Note Generation
Kadara uses artificial intelligence to transcribe consultations and generate SOAP notes. AI assists; doctors decide. All AI-generated notes require physician review and approval before becoming part of the medical record. The attending physician bears final clinical responsibility for all approved notes.
5.2 NHIS/NHIA Billing
Kadara suggests NHIS codes based on clinical documentation. The healthcare provider is responsible for verifying the accuracy of all codes before claim submission. Kadara does not guarantee claim acceptance.
6. AI and Clinical Disclaimer
- AI-generated content may contain errors or omissions
- Healthcare providers must review and edit all AI-generated notes before approval
- Kadara is not a substitute for professional clinical judgment
To the fullest extent permitted by law, Kadara Health Technologies Limited shall not be liable for any clinical decisions made by healthcare providers based on AI-generated content, nor for any patient outcomes resulting from such decisions.
7. Data Protection and Privacy
Kadara is designed to align with the Nigeria Data Protection Act 2023 (NDPA) and the General Application and Implementation Directive (GAID) 2025.
7.1 Data Processing Roles
| Role | Entity |
|---|---|
| Data Controller (Patient data) | Healthcare provider (clinic or hospital) |
| Data Processor (Technical processing) | Kadara |
7.2 Key Privacy Commitments
| Commitment | Implementation |
|---|---|
| No data selling | We do not sell patient data |
| Data sovereignty | Data stored in Nigeria by default |
| Consent management | Patients control their data and can withdraw consent |
| Audit trails | Access to patient data is traceable. |
| Breach notification | 72-hour notification to NDPC as required by NDPA |
For complete privacy information, refer to our Privacy Policy.
8. Acceptable Use Policy
8.1 Prohibited Activities
| Prohibited Activity | Description |
|---|---|
| Unauthorized access | Access patient data without proper authorization |
| Data extraction | Scrape, crawl, or extract data for commercial purposes |
| Harmful use | Transmit malware, viruses, or harmful code |
| Illegal activity | Violate any applicable laws or regulations |
| Impersonation | Impersonate another healthcare provider or patient |
8.2 Healthcare Provider Obligations
| Obligation | Requirement |
|---|---|
| Informed consent | Obtain patient consent for audio recording and for provider-branded communication powered by Kadara |
| Record accuracy | Verify and correct AI-generated notes |
| Confidentiality | Maintain patient confidentiality per Code of Medical Ethics |
| Professional standards | Comply with MDCN guidelines and NHIA requirements |
9. Fees and Payment
Kadara is currently provided to pilot participants at no charge. If and when fees apply, the applicable fees, billing arrangements, and any cancellation or refund terms will be set out in a separate order or subscription agreement and provided to you in writing before any charge begins. Where fees apply, they will be stated in Nigerian Naira (₦) unless otherwise specified, and any change to them will be notified in advance.
10. Intellectual Property
| Ownership | Description |
|---|---|
| Kadara IP | The Platform, software, AI models, branding, and content (excluding patient data) are owned by Kadara Health Technologies Limited |
| Patient Data | Patient data belongs to the patient and the healthcare provider as determined by law |
| License to use | We grant you a non-exclusive, non-transferable license to use Kadara |
| Feedback | You grant us a perpetual license to use feedback for product improvement |
11. Service Availability and Support
| Commitment | Details |
|---|---|
| Availability | We aim for continuous availability and will publish service-level commitments before general release |
| Support | Kadara may provide support through the channels made available within the service or identified on our website. Available support channels and response times may vary. |
12. Termination
12.1 Termination by You
Healthcare providers may terminate their account at any time by contacting support. Patients may opt out of provider-branded communication powered by Kadara by replying "STOP" to any such message, or by contacting their provider directly.
12.2 Termination by Us
| Reason | Notice Period |
|---|---|
| Breach of these Terms | Immediate |
| Non-payment of applicable fees | 14 days' written notice |
| Extended inactivity | 90 days' notice |
12.3 Effect of Termination
- Patient data will be exported to the healthcare provider upon request
- De-identified data may be retained for AI improvement
- Audit logs retained for a minimum of 10 years
13. Disclaimer of Warranties
To the fullest extent permitted by law:
- Kadara is provided "as is" and "as available"
- We do not warrant that the Platform will be uninterrupted, error-free, or secure
- We do not warrant the accuracy, reliability, or completeness of AI-generated content
- We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose
14. Limitation of Liability
To the fullest extent permitted by law:
- Kadara Health Technologies Limited shall not be liable for indirect, incidental, special, consequential, or punitive damages
- Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim
- This limitation applies to clinical outcomes, data breaches, service interruptions, and all other claims
15. Indemnification
You agree to indemnify and hold harmless Kadara Health Technologies Limited from any claims arising from:
- Your violation of these Terms
- Your clinical decisions based on AI-generated content
- Your violation of applicable laws (including NDPA, MDCN regulations)
- Your unauthorized use of patient data
16. Governing Law and Dispute Resolution
16.1 Governing Law
These Terms are governed by the laws of the Federal Republic of Nigeria.
16.2 Dispute Resolution
| Step | Process |
|---|---|
| Step 1: Internal grievance | Contact us at hello@kadara.health, call +2349137484007, or reach us on WhatsApp |
| Step 2: Mediation | If unresolved within 30 days, escalate to mediation at Lagos Multi-Door Courthouse |
| Step 3: Arbitration | If mediation fails, resolve by binding arbitration under the Arbitration and Conciliation Act |
17. Changes to Terms
We may modify these Terms at any time. Material changes will be notified:
- Via email to registered healthcare providers
- Via the provider communication channels used to send Kadara-powered messages, where applicable
- Via notice on our website
Continued use after changes constitutes acceptance.
18. Contact Information
Company Details
- Kadara Health Technologies Limited
- RC 8598739
- Registered office: 9 Muri Folami Street, Ogudu GRA, Kosofe, Lagos State, Nigeria
Legal and Compliance Inquiries
- Email: legal@kadara.health
- Phone: +2349137484007
General Inquiries
- Email: hello@kadara.health
- Phone: +2349137484007
- WhatsApp: +2349137484007